Shipping policy

 

 

VIETRI Shipping Policy

* Complimentary Shipping on orders $250+

Offer valid on VIETRI.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases. Complimentary Shipping applies to ground shipping only. NOT VALID DURING WAREHOUSE SALE PERIODS. Continental US offer only - not applicable to Alaska, Canada, Guam, Hawaii, Mexico, Puerto Rico, Virgin Islands. VIETRI does not ship to P.O. Boxes. 

* Complimentary Shipping Promotions
Offer valid on VIETRI.com orders only. Not applicable for retail partners. Applicable to Continental U.S. only. Select Complimentary Shipping at checkout. Offer cannot be applied to previous purchases. Complementary shipping applies to ground shipping only. 

*Shipping Rates
VIETRI offers standard and second day expedited shipping options. Shipping rates are calculated at checkout. Shipping outside of the Continental US does not apply for standard rate shipping. A handling fee of $4.95 is added to all International orders in addition to shipping charges. 

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VIETRI offers Standard and Second Day shipping options within the Continental U.S.. Standard delivery should arrive within 7-10 days depending on your location. Most orders are processed and shipped within three days. VIETRI does not ship on Saturday or Sunday. 

Sales tax is automatically applied to your order and to freight charges in accordance with individual, local regulations. An additional handling fee is charged to International orders.  Please contact VIETRI Customer Service via email at customerservice@vietri.com or by phone at 919-245-4180 Monday - Friday 8:00AM to 5:00PM EST with any questions or concerns.

We take great care when packaging our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please visit our Returns Center to process an exchange or refund. VIETRI requires a photo of any damaged or defective items. .

Back Orders
When shopping on our site, you may encounter items that are not available for immediate shipping. In this case, we provide an expected ship date. You can add these items to your gift registry, sign up for a back in stock notification, or for certain items, you can pre-order. If you choose to pre-order, you will be charged for the item upon completion of your order, and we will ship in stock items as soon as possible; items not currently in stock will ship as soon as they arrive in our warehouse. If you need items immediately, please find a retailer near you by visiting our Store Locator - they just may have the item you need! Please contact us via chat or email at customerservice@vietri.com with any questions or concerns.

Payment
VIETRI accepts Visa, MasterCard, Discover, PayPal, Amazon Pay, Shopify Pay, Google Pay, Apple Pay, Meta Pay, JCB, Diners Club, and American Express. VIETRI.com is a secure site. We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us.

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