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| Where can I find the closest retailer of VIETRI products? You can find the store nearest you by using the Store Locator feature on this site. Simply click on the store locator button and follow the directions to find the retailer nearest you. |
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| What
if my local retailer does not carry the VIETRI product that I am looking for? Most VIETRI retailers will special order any VIETRI product for you. We carry a substantial inventory of product at our North Carolina warehouse and in most cases, if the product is in stock, we can quickly get that product to the retailer of your choice. We recommend that you contact one of our Villa VIETRI’s if you cannot find a local retailer. Our Villa’s excel in merchandising, customer service and have the largest selection of VIETRI’s products. For a listing of Villa’s, please click here. |
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| Do you have a mailing list? If you'd like to join our mailing list to be one of the first to hear of new product introductions and other exciting news at VIETRI, please click here. |
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| Can I buy VIETRI products online? Our products cannot be purchased on this site, however, we have chosen a select group of online retailers, or V-tailers that we have approved for their outstanding and easy to use websites, their large selection of VIETRI products and their commitment to the security and safety of the customer. For a complete list of approved V-tailers, please click here. |
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| I don't live in the U.S. or Canada; can I purchase VIETRI products in other countries? Please call Customer Service at (866) 327-1279 Monday – Friday 8:30 AM to 5:30 PM EST to find a retailer that will ship internationally. We currently do not ship internationally from this site. |
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| Where
are VIETRI products made? VIETRI products are handmade in Italy. We use over forty independent factories throughout Italy to manufacture our products. |
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| How
are VIETRI products made? VIETRI products are handmade by skilled Italian craftsmen utilizing the same techniques handed down through generations of artisans. Whether mouth-blown glass, handpainted ceramics, hand-turned earthenware, or hand-carved wood, VIETRI products have been touched by many skilled hands. This handmade, handcrafted feature is what makes VIETRI products both unique and desirable. Slight variations in size and color, paint smudges, fingerprints, looseness of lids and antiquing irregularities are all characteristics of truly handcrafted one-of-a-kind products. |
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| Are
VIETRI products food safe? VIETRI stands behind all of our products for quality and safety. Independent laboratories regularly test VIETRI's dinnerware collections to assure FDA standards for lead and cadmium. VIETRI is also in compliance with California's Proposition 65. Any item in our line that is not recommended for food use with have an indication as such on the piece. |
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| What
types of products does VIETRI make? VIETRI offers a full assortment of tabletop and home décor products. In tabletop, we provide full lines of dinnerware, specialized serving and storage pieces, drinkware, table linens and stainless steel and pewter flatware. In home décor, we provide products to decorate the home including pieces for the wall, table and for entertaining. We also have an extensive line of holiday-themed dinnerware, ornaments and decorative items. |
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| Where
can I see the whole VIETRI line? The VIETRI line is so broad that no single retailer displays the entire line. You can view the entire VIETRI product line on this site but we recommend that you visit a VIETRI retailer to see the product first-hand. Our Villa VIETRI’s carry the largest assortment of our product and are indicated with a special logo on our Store Locator. Use the Store Locator feature on this site to find the retailer nearest you. Our retailers will be happy to special order anything that they do not carry. |
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| Is
it normal to have slight variations in color and shape within a dinnerware
pattern? Every piece is an individual work of art. Shapes vary somewhat because the pieces are hand formed. Artwork may differ slightly because each piece is hand painted or hand finished. It is this individual "nature of goods" that appeals to so many contemporary consumers. |
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| When
I am in Italy can I tour the VIETRI factories? The factories we work with are not VIETRI factories but independent factories that manufacture to our specifications. In many cases, these factories are very small, and are not capable of handling tours. |
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| Where
are VIETRI products sold? VIETRI products are sold exclusively through the finest independent specialty gift and gourmet stores, department stores, catalogs, and e-commerce sites. |
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| Do
you have a consumer catalog that you can mail to me? At this time, we do not have a consumer catalog with all of our products that we can mail to you. However, we do have all the items that we currently carry on this web site, so that you may view our entire collection. |
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I'm
a retailer and would like to carry your product, how do I find out more
information? Enter the Merchant Area from the home page and use the sales representative locator function to find the sales rep organization near you. Our rep organizations will be happy to call on you to show you the entire line and set you up as a VIETRI authorized retailer. |
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| On
your site there are a lot of terms used with which I'm not familiar. Can
you define some of these for me? • Bas-Relief A manner of sculpturing where the designs or figures project only slightly from the background. • Biscuit An earthenware or porcelain vessel that has been fired once but not glazed. • Ceramic Objects made of clays that are processed through firing or baking. Can include pottery, earthenware, tile, porcelain, stoneware, etc. • Crazing Small lines that may appear in glaze. Generally due to the expansion and contraction of the ceramic caused by extreme changes in temperature. • Drinkware Any glass item used for drinking. • Earthenware Containers, tableware, etc made from baked clay. • Flatware Table utensils, as in knives, forks, and spoons. • Gilding The application of gold to the surface of an object for decorative purposes. • Glass Ornamentation Gold decoration applied to the surface of cold glass and then fired a second time at a low temperature. After firing, the ornamentation must be burnished to create a shine. • Glazing The process of applying glaze to ceramics so that they are sealed with a hard gloss-like finish and are impermeable to liquid absorption. • Lustres Thinly applied overglazes that serve a decorative purpose by creating an iridescent appearance. These lustres cause a metallic film to adhere to the ceramic surface that becomes iridescent when burnished. • Maiolica The Italian name for earthenware that has been coated with a tin-oxide glaze and is highly decorated in deep shades and colors. The term is sometimes used for all European tin-glazed earthenware but is more properly restricted to Italian wares and direct imitations of them. • Majolica A corrupt form of the word maiolica applied in the 19th century to a type of earthenware very richly modeled and covered with thick and deeply colored glazes. • Matte Glaze A dull glaze surface that is not very reflective when fired; it needs a slow cooling period or it may turn reflective and shiny. • Mouth-Blown Glass Glass that is shaped by blowing air through a hollow pipe into the glass to create any given shape. Used now mostly to create one-of-a-kind pieces. • Overglaze Decoration Glaze that is applied to the surface of a ceramic piece that has already been glazed and fired, that covers the piece with a protective coating and then fixed by low-temperature firing. • Pottery Any vessels made by potters of clay hardened by heat; earthenware. • Serveware Any vessel used for serving food, particularly platters, trays and bowls. • Terra Bianca White clay. • Terra Cotta Porous red clay. • Terra Marone A durable brown clay, used to make VIETRI’s Incanto Dinnerware, traditionally used for sculptures and wall art for churches and other major institutes. • Underglaze Decoration that is applied directly to the biscuit or bisque before glazing. • Wall Tile A glazed tile with a body that is suitable for interior use. Wall tiles are not expected to withstand excessive impact or freezing and thawing conditions. |
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| I need to return some VIETRI products, can I return them to the home office? As a wholesaler, we cannot accept end customer returns, all returns must be done through a VIETRI retailer. Please contact the VIETRI retailer at which you purchased the items, or if they were a gift, please use our Store Locator to find the closest VIETRI retailer. |
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